Home > Policy and analysis > Reports > Education, consumer rights and maintaining trust: what students want from their university

Education, consumer rights and maintaining trust: what students want from their university

Education, consumer rights and maintaining trust: what students want from their university​A key feature of the success of the UK higher education sector is a relationship where universities support and challenge students to achieve their educational goals through high-quality programmes of academic study. 

Drawing on a survey carried out by ComRes on behalf of Universities UK, this report aims to assess how student perspectives of this crucial relationship are evolving in the context of a growing emphasis on market competition and consumer rights. It then looks at the implications of these attitudes for universities and policymakers ahead of the establishment of the new Office for Students (OfS), the regulator for the English higher education sector from 2018.​

News

Universities unveil joint commitment on degree classifications

17 May 2019
A new sector statement of intent will help protect the value of degrees

Universities acting to close BAME student attainment gap

2 May 2019
UK universities must show their commitment to university-wide change as they seek to eliminate the black, Asian and minority ethnic student attainment gap in UK higher education, concludes a new report by Universities UK and the National Union of Students

Blog

Women studying

University disciplinary processes under the microscope

8 February 2019
Ian Hynes, CEO of Intersol Global, discusses steps universities can take to improve their disciplinary processes.

Audience member asking a question

Creating the right environment for freedom of expression: new guidance for universities

2 February 2019
David Isaac, Chair of the Equality and Human Rights Commission, discusses new guidance for universities on upholding freedom of expression.