The voice of universities

Home Policy and analysis Reports Education, consumer rights and maintaining trust: what students want from their university

Education, consumer rights and maintaining trust: what students want from their university

Report

21 June 2017

Regulation of higher education Student experience

Download Send Email

A key feature of the success of the UK higher education sector is a relationship where universities support and challenge students to achieve their educational goals through high-quality programmes of academic study.

Drawing on a survey carried out by ComRes on behalf of Universities UK, this report aims to assess how student perspectives of this crucial relationship are evolving in the context of a growing emphasis on market competition and consumer rights. It then looks at the implications of these attitudes for universities and policymakers ahead of the establishment of the new Office for Students (OfS), the regulator for the English higher education sector from 2018.

News

National Student Survey 2018

27 July 2018

UUK's response to the 2018 National Student Survey results.

Students need better information about tuition fees and student loans – new survey

20 June 2018

Students need clearer and more accurate information about tuition fees and student loan repayments to help them decide whether to apply for a university course, according to a new survey of students.

Blog

Student mental health: dealing with the transition from school to university

15 August 2018

As students receive exam results and many confirm their university places, Student Minds' Louise Honey looks at the often difficult transition from school or college to university, and the new guidance and online support available.

University admissions and clearing: what to expect this year

10 August 2018

Universities UK's Dan Wake looks at this year's applications cycle and what applicants and their families should expect.