This relationship enables and challenges students to achieve their learning goals in a supportive academic environment, and is multi-faceted, encompassing teaching, pastoral care and delivery of services such as accommodation.
Underpinning this relationship are the requirements of consumer protection law, which place a duty on universities to ensure that students who invest time and money in their education are treated fairly. In 2015 the Competition and Markets Authority emphasised the need for the sector to provide:
upfront, clear, transparent and accurate information that allows students to make informed choices about where to study
fair and balanced terms and conditions that provide a clear contractual relationship between a student and their university
robust, accessible and clear complaint handling processes that allow studentsto hold universities to account