20 Tavistock Square
A national one-day conference to examine effective approaches to international student experience post-Brexit . Delegates will discuss what the UK higher education sector as a whole currently looks like for international students, explore what institutions can do to allay student fears and improve social cohesion post-Brexit and examine case studies of successful institutional approaches to international student experience.
The vote to leave the European Union, debate around student migration and a turbulent political climate around the world has added an air of uncertainty and anxiety for international students studying, or considering studying, in the UK.
It is more important than ever for UK universities to deliver a first rate international student experience, and to reassure current and potential international students to the UK. Last year’s Competitive Advantage report showed that the UK was the most recommended major English speaking higher education destination in the world by international students – this conference will examine whether this is still the case, where the UK needs to do better to improve the international student experience in the context of the current climate.
Professor G Q Max Lu, President and Vice-Chancellor, University of Surrey
Professor Janet Beer, Vice-Chancellor, University of Liverpool
The vote to leave the European Union, debate around student migration and a turbulent climate around the world has added an air of uncertainty and anxiety for international students studying, or considering studying, in the UK. Professor Janet Beer will consider some of the key issues, before exploring how universities, and the UK higher education sector as a whole, can work to ensure international students continue to have a positive experience of higher education in the UK.
Judy Clements, The Independent Adjudicator and Chief Executive, Office of the Independent Adjudicator for Higher Education (OIAHE)
International students are over-represented in complaints to the OIA. In this session Judy Clements will share insight from our casework on some of the particular challenges facing international students and what can be done to better support them.
Chris Shelley, Director of Student Services, King's College London
Mostafa Rajaai, International Students’ Officer, National Union of Students (NUS)
Dr Anthony Manning, Dean for Internationalisation, University of Kent
Tijan Ramahi, Consultant, i-graduate
Last year’s Competitive Advantage report showed that the UK was the most recommended major English speaking higher education destination in the world by international students. Prospective and current international students to the UK are facing a number of uncertainties at the current time, and it is more important than ever for UK universities to deliver a first-rate international student experience, and to reassure them.
To do this, it is imperative that universities implement support systems for international students to provide information and advice and deal with anxieties – even where we don’t have answers to all questions yet. It is also important that universities reach out to prospective students to reassure them that they are still welcome at their university and in the UK.
What can universities do to proactively protect and enhance the international student experience at this uncertain time?
Simon Bullock, Standards and Frameworks Officer, Universities, Quality Enhancement & Standards, Quality Assurance Agency for Higher Education (QAA)
Web-based companies are selling bespoke assignments to students, enabling cheating on a potentially large scale. This interactive session will look at the work the QAA is leading on to deal with this threat to academic standards, and the steps that the sector can take. We are particularly keen to hear from people supporting students what they feel will be the most effective way of stamping out this exploitative, harmful industry.
Christina Schmidt, International Engagement Coordinator, Edinburgh University Students’ Association
The Global team at Edinburgh University Students’ Association have run a successful Buddies Scheme for 5 years. The aim of Global Buddies is to support visiting students’ transition into a new academic and cultural environment, while also providing the opportunity for full-degree students to learn about other cultures and develop mentoring and communication skills – often continuing an international experience themselves after returning from exchange. During this session, we will explore the journey of our Global Buddies programme: how the programme has developed and the impact the programme has had on visiting students on their journey through Scotland.
TJ Rawlinson, Director, Development and Alumni Relations, Cardiff University, and James Davis, Head of Alumni Relations, University College London (UCL)
More and more universities are drawing on the expertise of their alumni communities to support a whole range of institutional priorities, from student recruitment through to careers and employability. In this session you’ll hear from two quite different universities on how they harness the power of their alumni communities to help support the international student experience including practical examples of how you can engage your alumni and an analysis of the relative strengths and weaknesses of each approach.
Alison Walker, Assistant Adjudicator and Claire Skelly, Assistant Adjudicator, Office of the Independent Adjudicator for Higher Education (OIAHE)
Building on the keynote speech delivered by Judy Clements this session will focus on the learning that can be found in student complaints. We will share and discuss OIA case studies and ask participants to consider how their procedures and practices may support International Students. We will also highlight the OIA’s Good Practice Framework.
Professor Martin Harlow, Vice-Principal (Academic) and Dr Jean Ammar, English Language Tutor, Royal Northern College of Music (RNCM) – winners of THE Awards 2016 ‘Outstanding International Student Strategy’ Award
The Shared Reading Project is a targeted intervention in response to the specific challenges international students face when commencing their studies at the RNCM. It develops language skills and cross cultural competences through the use of a series of graded reading books.
Pairing international students and home students, the project encourages language and social development by exploring literature which covers a wide range of topic areas. The students choose a book and arrange to meet on a regular basis to discuss what they have read, encouraging cross-cultural exchanges based on the context of the chosen book, the development of language skills, and an opportunity for friendships to grow.
Feedback has shown that international students are able to engage with their new study culture in a more holistic way after participating in the project. This workshop will explore the project itself and the adoption of some of the principles of the scheme.
Eluned Jones, Director of Student Employability, University of Birmingham and Esther de Perlaky, International Employer Liaison Manager, University of Warwick
Employability outcomes and dedicated careers support are becoming ever increasing factors for international students, and their parents, when choosing a country and institution for overseas Higher Education study.
This interactive workshop will explore the innovative work of university careers services in supporting the employability and graduate outcomes of international students both in the UK and back in their home countries.
We will highlight a number of careers service-led initiatives to enhance international student employability across the UK Higher Education sector, as well as both regionally and at an institutional level.
In addition to sharing best practice examples, we’ll also be exploring the particular challenges and opportunities inherent in supporting the employability of international students studying in the UK.
Professor Stephanie Marshall, Chief Executive, Dr John Unsworth, Head of Academic Disciplines, and Ian Hall, Global Programmes Manager, Higher Education Academy (HEA)
Vivienne Stern, Director, Universities UK International (UUKi)
Professor Knut Fægri, Vice-Rector, University of Oslo
Student mobility builds trust and understanding across borders, and brings a richness of perspectives to campus. In 2016, Norway claimed the top spot in the StudyPortals International Student Satisfaction Award, and the University of Oslo was rated as 'outstanding'. Professor Knut Fægri will present key success factors for international student satisfaction at the University of Oslo and give examples of some of the measures taken to ensure the educational success and psychosocial well-being of international students on campus.
John de Pury, Assistant Director, Policy, Universities UK
Increasingly, wellbeing - especially mental health - is understood to be at the core of student experience and institutional performance. International student wellbeing presents a particular set of challenges that must be figured into new strategic approaches to student and staff health.
Dr Cheryl Rounsaville, Global Student Experience Manager, Nottingham Trent University
Paul Inman, Pro-Vice-Chancellor, Oxford Brookes University
Professor Claire Ozanne, Deputy Provost – Research and External Engagement, University of Roehampton
There are now twice as many students studying on UK university courses outside the UK as there are inside it. These students could be studying for a UK qualification in a variety of ways, including on international campuses, through partnership teaching models or via distance learning. Whilst these students are studying for a qualification from your institution, how can you work to ensure an equitable and good experience for all – no matter how they are studying?
Our speakers will draw on their experience of delivering Transnational Education programmes in their own institutions to explore this question and discuss best practice approaches.
Professor Max Lu is President and Vice-Chancellor of the University of Surrey. He is on the Boards of the National Physical Laboratory, Universities UK, and the Leadership Council of the National Centre for Universities and Business, and also serves as Deputy Lieutenant of Surrey and a patron of the charity Transforming Housing.
Professor Lu lectured at Nanyang Technological University from 1991 to 1994. From 1994 to 2016, he held academic and leadership positions at the University of Queensland, eventually serving as Provost and Senior Vice-President.
At Queensland, Professor Lu founded the Australian Research Council’s Centre of Excellence for Functional Nanomaterials, and served as its director for 8 years. He was awarded the Australian Research Council Federation Fellowship in 2003 and in 2008.
Professor Lu’s research is into chemical engineering and nanotechnology, for which he is one of only 150 double highly cited academics in the world. He has published over 500 peer-reviewed articles in top journals, attracting more than 31,000 citations.
He is co-inventor of more than 20 granted international patents, and has been honoured with numerous awards including, recently, the Medal of the Order of Australia for his distinguished service to education and international research and to Australia-China relations.
Professor Janet Beer took up post as Vice-Chancellor of the University of Liverpool in February 2015, having formerly been Vice-Chancellor of Oxford Brookes University.
Professor Beer is Chair of the Board of the Equality Challenge Unit. She is currently Vice-President of UUK, England and Northern Ireland and has recently been elected President with effect from August 2017. She is also a Board member of UCAS and a Trustee of the British Council.
Professor Beer chairs the Liverpool Knowledge Quarter Board and is a member of the Liverpool City Region Innovation Board and the Liverpool Science Park Board.
Professor Beer has an established record of research and scholarship in late nineteenth and early twentieth century American literature and culture and most recently completed a study of the late writing of Edith Wharton.
Judy Clements OBE is the Independent Adjudicator and Chief Executive of the Office of the Independent Adjudicator for Higher Education (OIA). The OIA is the independent student complaints ombudsman for higher education in England and Wales.
Judy has over 25 years experience in the public sector, having served as The Adjudicator for Her Majesty’s Revenue and Customs, the Valuation Office Agency and The Insolvency Service; as a Director at the Independent Police Complaints Commission; and as Head of Diversity and Equality at HM Prison Service.
Judy is a member of the Senior Women in Public Policy network. She is also an independent adviser to Victim Support’s Equality, Diversity and Inclusion Committee and a governor at two independent schools.
Chris Shelley is the Director of Student Services at King’s College London, where he has been since January 2013. Chris leads welfare and academic services from Counselling to Timetabling, from Advice to Graduations, from Sport to Exams. Prior to working at King’s he spent over six years at the National Union of Students in a range of roles covering students’ union development and their roles as charities. Chris is also a member of the AMOSSHE Executive Committee, Deputy Chair of the Trustee Board at the Suzy Lamplugh Trust and an alumnus of Liverpool Hope University.
As Dean for Internationalisation, Anthony is responsible for the development, review and implementation of international activity across the University. As Kent adopts a 360 degree approach to internationalisation, this involves key aspects of education, research and student experience. Anthony's particular area of academic specialism is in the teaching and assessment of English for Academic Purposes (EAP), Modern Foreign Languages and Academic Skills. Anthony’s recent publications are associated with training for educators in the assessment of EAP. Anthony is also one of the principal authors of the Transferable Academic Skills Kit (TASK), published by Garnet. He has also authored other texts for students and teachers of EAP and English for Specific Academic Purposes with Cambridge University press, Oxford University press and Garnet.
Anthony first joined the University of Kent in 2010 as Director of the Centre for English and World Languages, having previously worked at the University of Reading as Assistant Director to the International Study and Language Centre. During his career Anthony has also taught in France, Germany, China and Japan.
Tijan Ramahi has worked in higher education for almost a decade now and specialised on building bridges between Europe and the Arab World right from the start. While working for universities in the Netherlands he managed long-term projects between Europe and the Middle East ranging from national scholarship schemes to research co-operation and capacity building. Since 2015 he is continuing to connect both regions through ArabEU Limited, a higher education consultancy. Through i-graduate a more meritocratic approach to listen to students can be established and accordingly services to and learning outcomes from students improve.
Simon Bullock is Standards and Frameworks Officer at the QAA, in the team responsible for maintenance and promotion of the UK Quality Code. For the last year he has led the QAA’s work on countering essay mills and contract cheating. Simon’s pre-QAA background is in legal regulation, having spent over 15 years at the Law Society and Solicitors Regulation Authority, most of that time in education policy.
James is currently Head of Alumni Relations at UCL, a post he has held since 2004. Leading a team of six Alumni Relations Managers, James is responsible for designing and implementing a variety of programmes to maximise engagement with UCL’s global community of over 200,000 alumni in 191 countries around the world. This includes an extensive programme of international alumni groups, events and volunteering opportunities.
UCL launched a major new philanthropic Campaign, Its All Academic, in September 2016. James and the team are currently focused on delivering the engagement strand of the Campaign by ensuring UCL’s alumni and supporters have targeted and regular opportunities to give their time and expertise in support of the university.
Christina works for Edinburgh University Students’ Association’s as International Engagement Coordinator. Her team encourages and supports students’ international experiences, both overseas and in Edinburgh, by supporting and celebrating student-led activities around the international student experience, delivering events and opportunities for students to celebrate and reflect upon culture and learn languages. Furthermore, her team provides welcome, support and representation to incoming international students.
Prior to joining Edinburgh University Students’ Association, Christina has worked in Further Education, organising Erasmus+ and other international learner experiences, as well as in adult education, where she ran a commercial language café. She has also conducted research on multilingualism and language attitudes and taught German and Linguistics.
TJ Rawlinson has been Cardiff University’s Director of Development and Alumni Relations since 2015.
Her team raises financial support and establishes helpful connections, including support and advocacy from Cardiff’s global alumni community. TJ is also a member of the Cardiff University Executive Board.
American by birth, TJ was educated at Dartmouth College (USA) including a study abroad year at University College London; and at Oxford University. After meeting her British husband at Oxford, most of her professional career has been in the UK.
Previously, she was the Director of Campaigns and Alumni Relations at the University of Bristol where she led their successful £100M cash Centenary Campaign, and developed a UK top four regular giving programme (measured both by income and alumni participation). Her other previous roles were as Development Director at University College Oxford, Head of Development Operations at English National Opera, and Major Gift Officer at the University at Albany (SUNY), USA.
Throughout TJ's career, she has also undertaken a range of strategic fundraising consultancy roles, with clients including Cambridge University and several Oxford colleges. TJ is an active Council for Advancement and Support of Education (CASE) presenter, and holds a Crystal Apple speaker award.
Professor Martin Harlow is Vice-Principal (Academic) at the Royal Northern College of Music in Manchester and is a musicologist specialising in the Classical period. He trained both as an academic and as a performer, and worked for many years as a professional clarinettist. He has been in small specialist HEIs for twenty years, as a teacher, course director then as institutional lead for the development and implementation of learning and teaching strategy, bringing his awareness of the professional needs of practitioners to curriculum design and delivery, and to the development of new programmes. He has initiated innovative, work-related modes of study, and modes of assessment, equipping performing arts students with the diverse range of skills needed for employment in the cultural industries.
Jean qualified as a teacher in 1977 and has taught English to Speakers of Other Languages in the UK and overseas. She has taught at the RNCM since 1995, providing in-sessional support for international students who are non-native speakers of English. She is also the Tutor and Course Leader of the RNCM Pre-sessional course. She has been awarded two HEA-funded student-led teaching awards and her Engagement with Learning for International Student course has received UKCISA funding. Jean’s ‘Read with the World’ project won the 2016 Times Higher Education Award for Outstanding International Student Strategy for the RNCM.
Working in the Careers & Skills team at the University of Warwick, Esther is responsible for leading the strategy to support the employability of Warwick’s international students, including developing relationships with global employers to help meet their graduate and postgraduate recruitment needs.
Over the past two years, Esther has focused on supporting the employability of UK-educated Chinese students and recently led a UK-wide Higher Education research project to explore the gaps between students’ career expectations compared with the needs of Chinese employers.
Esther is a member of the Midlands International Group of 16 universities and a member of the AGCAS International Task Group.
Eluned Jones is Director of Student Employability at the University of Birmingham and a past President of the Association of Graduate Careers Advisory Services (AGCAS).
Over the past eight years, Eluned has authored two institutional Employability Strategies which have generated multi-million pound investments, lifted Birmingham to 4th in the UK for graduate destinations, won several national awards for innovative employability provision and seen the University of Birmingham named as the Times/Sunday Times 2015/16 University of the Year for Graduate Employment.
Eluned also has a particular interest in internationalisation and is currently a member of the UK’s Higher Education International Unit’s Student Mobility Community of Practice and a member of the Student Experience Steering Group for Universitas 21, a partnership of global research-intensive universities.
Linked to this, Eluned is currently leading one of HEFCE’s Learning Gain research projects examining the employability gain associated with students’ experience of internationalisation.
Stephanie Marshall joined the Higher Education Academy (HEA) in 2012 as Deputy Chief Executive (Research & Policy) and is now the HEA's Chief Executive Officer.
Before coming to the HEA, Stephanie was Director of Programmes with the Leadership Foundation (LFHE). She developed the LFHE’s leadership activities, led the Governor Development Programme, and developed the LFHE’s Professional Recognition Scheme.
Previously Stephanie was a Provost of one of the Colleges of the University of York and ran the Centre for Leadership and Management.
She is co-editor (with Heather Fry and Steve Ketteridge) of ‘A handbook for teaching and learning in higher education’ (Kogan Page, 1999, 2003, 2009 and 2014), and author of ‘A handbook for leaders in higher education; transforming teaching and learning’ (Routledge, 2015).
Dr John Unsworth joined the HEA in November 2015 where he is responsible for discipline and theme development and engagement. Prior to joining the HEA John was Director of Nursing Programmes at Northumbria University. He has a background in primary and community care having been a Nurse Director in a geographically large Primary Care Trust in England. He has also worked in consultancy and a number of specialist nursing roles over the past 30 years. In 2013 John was made a National Teaching Fellow in recognition of his work around simulation education and student assessment in 2013. He became a Principal Fellow of the HEA in 2016.
John Chairs the QNI / QNIs Educational Standards Advisory Board which is overseeing the development of standards which related to specialist practice in community nursing. He has worked internationally to develop practice and education for educators in Thailand, China and Grenada (West Indies).
John Unsworth is on the Governing Body of NHS Northumberland Clinical Commissioning Group one of the primary and acute care NHS vanguards which is developing an Accountable Care Organisation across hospital, adult social services and primary / community services.
Vivienne is the Director of Universities UK International (UUKi) which represents UK universities around the world and works to enable them to flourish internationally.
Prior to her role in UUKi, Vivienne was Head of Political Affairs at Universities UK. In this role she led the sector’s response to several major pieces of legislation relating to universities, including the Higher Education Act 2004. She previously worked in the UK Parliament for the Chair of the Education and Skills Select Committee, and as a higher education policy specialist working on topics including quality, student experience, innovation and university-business links.
She is a Director of Universities UK; a member of the Board of the UK India Research and Innovation Initiative and the Strategic Partnerships in Higher Education Fund; she is a member of the British Council’s Education Advisory Group and a number of other Boards and Committees.
She is a graduate in English Literature from the University of Cambridge.
Originally a Professor of Theoretical Chemistry, Knut havs spent more than 20 years of his university career in leadership, covering most university positions, including Department Chair, Dean, Vice Rector and Prorector, all at the University of Oslo. He has also been on the board of various other academic institutions, ranging from a regional college to a contract research company. He has served on national committees at various levels, including the Research Council of Norway and the Ministry of Education. In a European context, he has served on evaluation panels for MCSA fellowships, and on scientific committees for COST and ERC. He also chaired the EU Commission, DGR STRATA-ETAN group on "Benchmarking National R&D Policies. Human Resources in RTD." 2000 – 2002.
John de Pury is Assistant Director of Policy at Universities UK. John currently leads policy programmes on HE Innovation and Health and directs the UUK Health Research Networks.
Prior to this, he led the Research and Innovation desk at NHS Confederation. He has a background in health, higher education and arts policy and infrastructure in the UK and East, South East and Central Asia.
John has a first degree from Oxford and an MSc from the London School of Hygiene and Tropical Medicine.
Professor Claire Ozanne is Deputy Provost at the University of Roehampton, with responsibility for Research and External Engagement, including teaching partnerships. Claire has considerable experience of the development and on-going oversight of franchise and validation arrangements in the UK and overseas. She is a QAA Reviewer and a Principal Fellow of the HEA and has held a number of leadership roles within the University including Head of Biological Sciences and has managed Academic Departments in the Arts and Humanities. Claire was an AFS scholar living in Massachusetts before studying at Oxford University where she gained her BA and DPhil. She is an ecologist whose work focuses on habitats influenced by human activities, particularly temperate and tropical forests. She is a founding member of the Global Canopy Programme and has led international projects in Ethiopia, Australia, Nigeria and Guyana. Professor Ozanne is currently on a fractional secondment to the role of Principal of Heythrop College, University of London.
Paul Inman is Pro Vice Chancellor and Dean of the Faculty of Technology, Design & Environment at Oxford Brookes University. He is a member of the University’s senior management team leading on International Student Recruitment,
In January 2016, Oxford Brookes was listed as being one of the top 200 most international universities in the world (THE World University Rankings). Paul has drawn up the University’s 2020 International Strategy and Action Plan, which will take international student numbers from 18% to 25% over the course of the Plan.
Oxford Brookes recently opened up and extended recruitment offices in China, India and Hong Kong, and increased alumni activity and partnership articulation in five targeted regions around the world. Paul successfully led the recent initiative to establish a Confucius Institute in Oxford in partnership with the Foreign Language Teaching and Research Press (FLTRP), one of China’s largest academic publishers.
Alongside his senior management work in UK universities, Paul has had a parallel career as a filmmaker and television producer. He is a Council member of Ruskin College, and has been variously a board member of Digital Cornwall (superfast broadband roll-out), a founding Director of Source FM community radio station, and a Director of Fifteen Cornwall, the restaurant and social enterprise set up by Jamie Oliver.
Paul was an early adopter of Twitter and can be found tweeting at @pinman
As head of the Global Student Experience team, Dr Rounsaville’s remit includes developing and overseeing projects that help all students, UK / EU / international, to internationalise their learning experience during their time at NTU. Her team is also responsible for providing social support to our international students and opportunities for integration for all students. Two of the main projects on which she leads that support these goals are the Global Lounges and Global Week, these projects received two NUS-UKCISA awards in 2016 for Innovation in Internationalising the Student Experience and Excellence in International Student Support.
Dr Rounsaville also manages NTU’s partnership with Nottingham Trent International College (NTIC), working closely with NTIC staff to ensure smooth progression of over 500 students to NTU each year. She also works to enhance the student experience for NTIC progressors during their time at NTIC, and also support their continuation and attainment of a good degree during their studies at NTU.