Universities take complaints seriously, as they want to provide a high quality student experience and to learn from mistakes. This advice from the QAA (opens in new window) explains what to do if you are:

• a student with a formal complaint against your university
• a member of staff with an individual dispute in respect of employment matters
• an individual, whether a student, a member of staff, or someone else, with an evidenced concern relating to an institution’s policies or procedures (or lack of these) that are having a serious adverse effect on its academic standards and the quality of its higher education awards. These can be investigated through the QAA's Causes for Concern scheme (opens in new window).